Refund Policy


I always wanted to make something for people who are enthusiastic for this way of living. What ever I make is coherent with my inside voice, so every piece is made with passion and care. Our products are characterized by the Military design and multi functionality  The waxed canvas and Leather I use changes with time and adopts the character of its owner. 

I love what I do and I think it shows in my work. If you have any questions at all, please feel free to contact me. I hope you love my creations as much as I do. Your support is greatly appreciated.

 

TERMS

RETURNS AND EXCHANGES

We want you to be happy with your new purchase but if you unpack the goods and find that it's they are not quite right for you please email us immediately. We will authorize the return.

TIME: You have strictly 10 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 10 days). We are a small independent design company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.

CONDITION: We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. We are sure you understand that if we receive a used case from you (even if it is used for only one day) it will show and due to our strict guidelines we won't be able to accept the return. So in the unlikely event that you decide that the product is not for you after using and testing it, we recommend to pass it on to a friend or try and sell it privately.

EXCHANGE: We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.

REFUND: Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account. we will issue a refund less 10% for fees/expenses incurred

EXCEPTIONS: If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is despatched after seven working days we will issue a store credit only at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the EU that are shipped duty unpaid will be refused until any associated fees are paid by the sender.